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Virtual visits with Optum Connections

Get the support you need — when you need it — with Optum® Connections virtual visits available through Optum Specialty Pharmacy and Optum Infusion Pharmacy.

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Virtual visits available for all specialties

Optum Connections virtual visits are real-time, face-to-face video consultations with a clinician who is an expert in your condition. You get confidential, personalized, one-on-one support to help you take your medication or understand your treatment in the privacy of your own home.

When you’re being treated for a specialty condition, sometimes you need extra support. It can be helpful to have someone answer your questions, so you can learn more about your medication or treatment and feel confident.

With Optum Connections virtual visits, you get the support you need — when and where you want it. We can even record your session so you can review it later or share it with a caregiver.

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High patient satisfaction

99% of specialty patients are happy with their virtual visits.1

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Improved patient confidence

96% of specialty patients and 94% of infusion patients feel more confident after virtual visits.2

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Increased understanding

95% of specialty patients better understand how to use their medicine after virtual visits.3

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Convenient, private virtual appointments

See how you can take advantage of Optum Connections virtual visits.

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Video: See How Others Manage Conditions and Treatments

Amanda:
In the very beginning, you have a lot of questions, you don't know how people are going to react. You kind of have in your head all these scenarios of how extreme it may be. It's just easier to be able to deal with it if you're seeing a video of someone who actually deals with it on a daily basis and really knows what you're going through and know that the anxiety of not knowing what's going to happen, especially if you're starting on brand new medication.

Jeremy Garris:
At Optum Specialty Pharmacy, we realize that specialty patients require additional support and guidance in managing their complex conditions in order to better understand complicated therapy regimens, take their medications as prescribed. That's why we've created Optum Connections video series, a collection of personalized videos for our patients to help them navigate their unique healthcare journeys. These videos provide patients with education on their conditions, side effect management and support tools related to one specialty condition. The videos also offer helpful tips and lifestyle advice while one is going through treatment, as well as providing inspiring testimonials from patients with the same conditions. Patients are also introduced to Optum Specialty expert pharmacists and clinicians, so they can be assured that Optum Specialty Pharmacy is here as a trusted advisor whenever they need us.

Matt:
In the doctor's office, when they show you how to do it, you're so flustered by the fact that you just got the medication, just got the diagnosis, he's telling you all the different side effects, the cost of the medication, and then it's like, "Oh, and by the way, this is how you inject it." It's just like, "Dude, what?" So that would have been extremely helpful.

Jon:
By seeing a video of someone else, even if it's a tangentially related diagnosis that you're not alone, and that you can witness how other people cope and manage the stress of having such a disease or an illness.

Jeremy Garris:
Our personalized video series is sent to patients by email or text at critical points throughout their treatment. In addition to educational information and inherence support, our video series encourages patients to reach out to their pharmacist or their provider with any questions or concerns. It's all designed to help patients optimally live a happier and healthier life. Patient's interest and in becoming part of Optum Connections can call their Optum Specialty Pharmacy to get started. We are grateful to be able to serve your needs at Optum Specialty Pharmacy and hope that these videos provide the support and education you may need along your journey.

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What our patients say

I liked the video chat with the pharmacist even better than having someone come to my home. I was nervous, but was able to give myself my first two injections.

– Optum Specialty Pharmacy rheumatoid arthritis patient
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How Optum Connections virtual visits work

Find out all you need to know about getting started with an Optum Connections virtual visit.

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  • During your Optum Specialty Pharmacy onboarding, your patient care coordinator will help you set up Optum Connections.

    You're then able to call or live chat within our patient portal to schedule your private virtual appointment. Once scheduled, we'll send you a link for secure video chat with a pharmacist trained in your condition.

    During your virtual visit, the pharmacist can:

    • Answer any questions you may have, like about storing your medication or managing side effects
    • Guide you through unboxing your medication
    • Teach you how to inject your medication
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  • During your Optum Specialty Pharmacy onboarding, your patient care coordinator will help you get set up with Optum Connections.

    Our team will work with your discharge coordinator or case manager while you're still in the hospital to ensure a smooth transfer for your treatment before, during and after your discharge. You can schedule a virtual visit both while you're still in the hospital as well as once you're home.

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  • When receiving infusion treatments, a nurse will always come to your home for your first visit. Depending on your treatment and how comfortable you are administering your own treatment, Optum Connections virtual visits can replace having a nurse come to your home.

    You can also schedule virtual visits for:

    • Asking any questions you may have, like about storing your medication or managing side effects
    • Getting real-time guidance unboxing your medication
    • Getting a one-on-one refresher on technique for administering your treatment
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  • We’re dedicated to getting you the medication you need, when you need it, your way. Contact us today to discuss care and treatment options.

    See all ways to contact us here.

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1. 2020 Optum Specialty Pharmacy internal analysis.
2. Ibid.
3. Ibid.