We offer a variety of tools, services and resources to support you in taking your specialty pharmacy medications correctly and on time.
Get help taking your treatment on time, every time
When starting a specialty therapy, you may hear the term "adherence." We use this word when talking about following your treatment program. This includes taking your medication when you should and the way it's supposed to be taken.
Adherence is important because medications only work their best when they're taken the right way. Following your treatment plan will help you get better health results and avoid adverse, or negative, effects.
Sometimes it's hard or overwhelming to follow a treatment plan. That's why we offer free tools and programs to help you stick with it. Along with specialized therapy teams and one-on-one help when you need it, you can also opt in to our text reminder program. Ask your patient care coordinator how to get started today.
Get reminders of when to take your medication or when to refill your prescriptions sent straight to your phone.
Watch specialized videos where real patients with your condition share their treatment stories. You’ll also get advice from pharmacists and other experts in your condition.
Therapy specific teams
We have teams of pharmacists and other clinicians specializing in intravenous immunoglobulin, subcutaneous immunoglobulin, parenteral and enteral nutrition, and hemophilia.
Digital calling card
Download our virtual contact card sent to your phone so you know when we're trying to call you.
Connect via text
Opt in to our adherence text program to get automated texts when you need to take your medication or request refills. You can also access two-way texting with an Optum team member about refills, updates and coordination of care. Available for both specialty and infusion patients.
Video: See How Others Manage Conditions and Treatments
In the very beginning, you have a lot of questions, you don't know how people are going to react. You kind of have in your head all these scenarios of how extreme it may be. It's just easier to be able to deal with it if you're seeing a video of someone who actually deals with it on a daily basis and really knows what you're going through and know that the anxiety of not knowing what's going to happen, especially if you're starting on brand new medication.
At Optum Specialty Pharmacy, we realize that specialty patients require additional support and guidance in managing their complex conditions in order to better understand complicated therapy regimens, take their medications as prescribed. That's why we've created Optum Connections video series, a collection of personalized videos for our patients to help them navigate their unique healthcare journeys. These videos provide patients with education on their conditions, side effect management and support tools related to one specialty condition. The videos also offer helpful tips and lifestyle advice while one is going through treatment, as well as providing inspiring testimonials from patients with the same conditions. Patients are also introduced to Optum Specialty expert pharmacists and clinicians, so they can be assured that Optum Specialty Pharmacy is here as a trusted advisor whenever they need us.
In the doctor's office, when they show you how to do it, you're so flustered by the fact that you just got the medication, just got the diagnosis, he's telling you all the different side effects, the cost of the medication, and then it's like, "Oh, and by the way, this is how you inject it." It's just like, "Dude, what?" So that would have been extremely helpful.
By seeing a video of someone else, even if it's a tangentially related diagnosis that you're not alone, and that you can witness how other people cope and manage the stress of having such a disease or an illness.
Our personalized video series is sent to patients by email or text at critical points throughout their treatment. In addition to educational information and inherence support, our video series encourages patients to reach out to their pharmacist or their provider with any questions or concerns. It's all designed to help patients optimally live a happier and healthier life. Patient's interest and in becoming part of Optum Connections can call their Optum Specialty Pharmacy to get started. We are grateful to be able to serve your needs at Optum Specialty Pharmacy and hope that these videos provide the support and education you may need along your journey.
Condition-specific videos for patients like you
Available for specialty and infusion patients, our video series can help you feel connected to others with your condition and explains treatments. Video series available for the following conditions and therapies: